Procedure & Bureaucracy

Sterner TM

Sending an instrument abroad for sevice takes some planning.
Here is how we would proceed:

PROCEDURE

  • By email you discuss with me what your instrument recuires. If you choose the additional PLEK fretwork option, you will also need to contact Guitar Labs Scandinavia.
  • I make a price quote including everything. (If you choose the fretwork option, I will pay Guitar Labs Scandinavia on your behalf.)
    .   -   If you accept you pay with your credit card via WorldPay to Sterner Capo Mfg.
    .   -   Within the EU it is cheap to make a bank transfer directly to our bank account.
  • You send the instrument to me.
  • (Optional)  I deliver the instrument to Guitar Labs for the fretwork, and retreve it again once this is completed.
  • I intonate the instrument with the Sterner CompensationTM method.
  • I send the instrument back to you.

 

If you live outside the European Union sending an instrument to Sweden for service
involves some bureaucracy. As I live close both to Arlanda (the internatonal airport
of Stockholm) and Guitar Labs Scandinavia, I will take care of the bureaucracy and
transportation here in Sweden.

BUREAUCRACY

For customers outside the European Union

  • When you send your instrument you fill in a CUSTOMS DECLARATION where you:
    .   -   State that you are temporarily exporting your instrument for service (Outward Processing).
    .   -   State the value of the instrument including shipping.
    .   -   Identify the instrument by a serial number or a description.

    Also enclose a PRO FORMA INVOICE where you repeat the above message to the customs.

Send the instrument to: 

Sterner Capo Mfg
Kroken, Odensala
SE-195 92  Märsta
SWEDEN
.
  • When the instrument arrives to the swedish customs I will temporarily import your instrument for service (Inward Processing). Then I pay a deposit to ensure that I will not sell the instrument here in Sweden.
  • When the intonation is done I re-export your instrument after service. The instrument is sent back to you and I get my deposit back within a few days.
  • When you get the instrument back you may need to re-import your instrument after service (Outward Processing).

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